More ways to get involved

Focus groups

We hold focus groups occasionally to look at specific areas of our service.  People who come to these groups give their opinions on how we are performing and how we can improve our service.  They could tell us what they think about our repairs and maintenance service, or our service to disabled residents, for example.

Influence rating: medium          Time rating: periodocally 1-2 hours


Residents Sounding Board

The Residents’ Sounding Board is our main resident involvement data base. We currently have around 170 residents on our Sounding Board.

The Sounding Board is used periodically for consultation purposes and includes all our residents involved in various activities, including Residents Groups and Forums.

Influence rating: medium          Time rating: periodically 1 hour


Annual Residents’ event

Each year we hold an annual resident event ‘Residents’ Fair’. The Residents’ Fair is an opportunity for all our residents to attend and take part in interactive voting to highlight priorities for the coming year and question our Senior Management Team.

The Residents’ Fair has a fun element to it and attendance last year was over 130 residents.

Residents can get involved in the planning for the event, including deciding on the venue and hosting stalls.

Influence rating: low/medium           Time rating: 2-4 hours per annum


Interviews and selection panels

Residents have recently helped us to choose our new contractor.  Other residents also helped to carry out interviews for the Residents’ Panel and even helped to recruit our Chief Executive.

Influence rating: medium              Time rating: periodically 2-4 hours


Residents’ training

We provide training for residents who want to be involved and would like to improve their skills to help them be involved.  This could include training on chairing meetings, taking minutes, understanding financial information or learning how a housing association is run.

Influence rating: low/medium        Time rating: periodically 2-4 hours


Individual responses

You can tell us your thoughts and suggestions about how we can improve our services at any time, through our website, by email, by phone or by dropping into our office.  Our contact details are on the back page of this leaflet.

Influence rating: low                 Time rating: periodically 30 minutes

Get involved form

Complete this form if you would like to get involved with Gateway.


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