Leaseholder FAQs

Here you will find answers to many of the frequently asked questions we get from our leaseholders. 

  1. What is a block charge?
  2. What are actual service charges?
  3. What is the First Tier Tribunal?
  4. Can I replace my existing windows?
  5. Why should I pay for bulk rubbish to be collected?
  6. What are estimated service charges?
  7. How do I know if the service charges for homeowners are reasonable?
  8. Do I have a separate major works account?
  9. When can I expect to be consulted about work to be carried out to the property or estate?
  10. If I do not agree with my service charges do I have to pay them?
  11. If I have an issue regarding any service I receive from Gateway, how do I raise it?
  12. When will I receive my estimated service charge?
  13. What dates does the financial year run from and to?
  14. How is the decision made on who should do the work?
  15. Where can I obtain independent financial advice?
  16. What is an estate charge?
  17. Can I sublet my flat?
  18. Is there any limit to the costs of major repairs and maintenance?
  19. How do I get a breakdown of my service charges?
  20. Can I keep pets?
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What are actual service charges?

These are the actual costs for the services you received for the previous financial year.  For example, the actual costs sent to leaseholders in September 2014 were for the financial year 2013/2014 (i.e. 1 April 2013 – 31 March 2014).  An adjustment is carried out to leaseholder accounts in September for the difference between what was estimated and the actual cost.  This can be a credit or a debit.