Leaseholder FAQs
Here you will find answers to many of the frequently asked questions we get from our leaseholders.
- What is a block charge?
- What are actual service charges?
- What is the First Tier Tribunal?
- Can I replace my existing windows?
- Why should I pay for bulk rubbish to be collected?
- What are estimated service charges?
- How do I know if the service charges for homeowners are reasonable?
- Do I have a separate major works account?
- When can I expect to be consulted about work to be carried out to the property or estate?
- If I do not agree with my service charges do I have to pay them?
- If I have an issue regarding any service I receive from Gateway, how do I raise it?
- When will I receive my estimated service charge?
- What dates does the financial year run from and to?
- How is the decision made on who should do the work?
- Where can I obtain independent financial advice?
- What is an estate charge?
- Can I sublet my flat?
- Is there any limit to the costs of major repairs and maintenance?
- How do I get a breakdown of my service charges?
- Can I keep pets?
Back to the list
Can I replace my existing windows?
No. If you wish to replace your windows you can apply to vary your lease, however, every leaseholder in the block must agree to vary the lease for this to happen. If windows are changed without permission then we could ask you to remove them if they do not conform to the appropriate standard and you would be charged for replacements. If windows have been replaced without permission you will still be charged for the proportion of the block window costs.