Leaseholder FAQs

Here you will find answers to many of the frequently asked questions we get from our leaseholders. 

  1. What is a block charge?
  2. What are actual service charges?
  3. What is the First Tier Tribunal?
  4. Can I replace my existing windows?
  5. Why should I pay for bulk rubbish to be collected?
  6. What are estimated service charges?
  7. How do I know if the service charges for homeowners are reasonable?
  8. Do I have a separate major works account?
  9. When can I expect to be consulted about work to be carried out to the property or estate?
  10. If I do not agree with my service charges do I have to pay them?
  11. If I have an issue regarding any service I receive from Gateway, how do I raise it?
  12. When will I receive my estimated service charge?
  13. What dates does the financial year run from and to?
  14. How is the decision made on who should do the work?
  15. Where can I obtain independent financial advice?
  16. What is an estate charge?
  17. Can I sublet my flat?
  18. Is there any limit to the costs of major repairs and maintenance?
  19. How do I get a breakdown of my service charges?
  20. Can I keep pets?
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Can I keep pets?

If you live in a house or a property with its own garden, you may keep a cat or a dog without getting our permission. You may keep other small pets, such as small caged birds, animals or fish, without requiring our permission.

If you live in a flat or maisonette or other home without its own garden, you will need written permission to keep a cat or a dog, unless it is a registered assistance dog. If you wish to keep a pet you will need to complete and return our Application to Keep Pets form.

This asks you to agree to the following:

  • You must keep your dog on a lead in communal areas
  • You must not let your dog foul the grounds, if there are any incidents, you will clear up after your dog immediately
  • You must make sure your dog does not cause a nuisance to other staff, residents or visitors
  • You must keep your dog fully vaccinated and regularly wormed and treated from fleas

We reserve the right to revoke permission to keep pets should any domestic pet cause a nuisance to other neighours or residents.