Contact Us

We pride ourselves on providing an excellent service to our residents and other customers.
Our Customer Service team is your one-stop point of contact when you phone us or visit the office.

They are responsible for answering all your basic queries, such as reporting repairs and rent account enquiries. They will only transfer your call to another officer if they are unable to answer your query in full.

Please note: Your call may be recorded for training and quality assurance purposes.

We are open for you to phone us or visit:

Monday to Friday - 9am-5pm

Phone numbers

Residents-only
020 8709 4300

General enquiries
020 8709 4409

Repairs
0800 052 9922

Emergency repairs - 5pm-9am, weekends and bank holidays
0800 085 6064

Textphone
020 8981 3729

Address

Gateway Housing Association
409-413 Mile End Road
London
E3 4PB

Email

enquiries@gatewayhousing.org.uk

Fax

020 8709 4400

How to find us

Click here for a map.

Our head office is directly opposite Mile End tube station on the Central, District and Hammersmith and City lines. The entrance to the office is in Rhondda Grove.

We are on bus routes 25, 205, 277, D6, D7, 323, 339 and 425.

Visit Transport for London to find the best route for your journey.

Parking

We have two visitor parking bays and a disabled bay on our forecourt on Rhondda Grove. If you are attending a meeting and would like to book one of these bays, please let us know.

There is also some pay and display and on-street permit parking on Rhondda Grove and the surrounding streets.